Privacy Policy

Privacy Policy

Last updated: [Month Year]

This Privacy Policy explains how The Captains Hub Limited (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or submit details through our online forms. We are committed to handling all personal data in compliance with the UK Data Protection Act 2018 and the UK GDPR.

1. Who We Are

The Captains Hub Limited
Registered in England and Wales
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Company Number: 16712121
Email: connect@thecaptainshub.com

We act as the data controller for the information you provide.

2. Information We Collect

We collect personal information that you provide directly when you:

  • Complete a form on our website (e.g., Join Our Network, Contact, or Find a captain;

  • Communicate with us by email, phone, or social media;

  • Subscribe to updates or newsletters.

This may include:

  • Full name and contact details (email, phone, WhatsApp)

  • Nationality and location

  • Visa status and availability

  • Professional qualifications, licenses, and experience

  • Employment history, salary expectations, uploaded documents (CV, certificates, references)

  • Any additional information you choose to share

We may also collect limited technical data (such as IP address or browser type) for website analytics and security.

3. How We Use Your Information

We use your information to:

  • Build and maintain our private network of professional captains;

  • Match qualified captains with yacht owners or management companies;

  • Communicate about opportunities or relevant updates;

  • Manage enquiries and improve our services.

We will never sell, rent, or publicly share your data.

4. Lawful Basis for Processing

We process data on the following legal bases:

  • Consent: when you submit your information via our forms.

  • Legitimate Interest: to operate and improve our introduction and recruitment services.

  • Contractual Necessity: when processing is required to arrange an introduction or placement.

You may withdraw consent at any time by emailing info@thecaptainshub.com.

5. Data Sharing & Disclosure

Your information is shared only when necessary to facilitate introductions or placements, typically with verified yacht owners or management companies.

We use Squarespace forms and email notifications to collect and store submissions securely. Squarespace acts as our data processor under GDPR, providing encrypted data storage and transmission.

We may also use trusted third-party tools (e.g., Google Workspace for email). These processors handle data only under our instruction and meet GDPR standards.

We do not transfer personal data outside the UK or EEA unless adequate protections (such as standard contractual clauses) are in place.

6. Data Storage & Security

All submissions are stored securely within Squarespace’s system and/or our private company email storage (Google Workspace).
We apply technical and organisational safeguards to protect your data from unauthorised access or loss.
Access is restricted to authorised members of The Captains Hub team.

7. Data Retention

We retain personal data only as long as necessary for the purposes stated here:

  • Captain profiles: up to 3 years from last contact or update, unless you request deletion sooner.

  • Enquiry messages: generally up to 12 months.

You can request deletion or correction of your data at any time.

8. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data;

  • Rectify inaccurate or incomplete information;

  • Request erasure (“right to be forgotten”);

  • Restrict or object to processing;

  • Request portability of your data.

To exercise any of these rights, email info@thecaptainshub.com.
We’ll respond within 30 days.

9. Cookies & Analytics

Our website may use minimal cookies for functionality and performance.
You can manage or disable cookies in your browser settings.

10. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy or data-related enquiries:
📧 connect@thecaptainshub.com
The Captains Hub Limited
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.